Frequently Asked Questions
No, it is completely free. SameYou is committed to working with partners to improve access to neurorehabilitation services. We believe that this can only happen through collaboration. That is why we have set up the Neuro Directory, and why it is free to use and free to be registered on. By making it free to register any service, whether that be support group, charity, helpline and so on, can sign up. No matter how big or small.
SameYou are aware of the difficulty in maintaining the information in the Neuro Directory and keeping it up to date. There are two ways the pages will be kept up to date. First, when a service is registered SameYou will request a ‘Back Office Charity Contact Email’, this does not necessarily have to be the same as the main contact information displayed on the Neuro Directory to users. This Back Office Charity Contact Email will be used by us to contact each services every month to make sure there have been no changes. In addition, if there have been changes made to the contact information then you can make SameYou aware of this by emailing email@example.com with the updated information.
If you notice any errors within the Neuro Directory, or you cannot seem to access some of the linked pages then do not hesitate to get in touch by email firstname.lastname@example.org and we will rectify the problem.
We know that the list of services included in the Neuro Directory is not exhaustive. While SameYou is absolutely committed to growing this list and trying to make it as comprehensive as possible we can only include groups who have given us permission to do so. If you are aware of a service that you think that should be included then either get in touch with us via email at email@example.com or let someone from the service you think should be listed know about the Neuro Directory. By raising awareness of the Neuro Directory more and more groups can be added so that the network is as big as possible.
If the service signed up is no longer running or you wish to be removed from the Neuro Directory for whatever reason, then please email firstname.lastname@example.org with this request. We appreciate that some people may sign groups up without the consent of those who run the services; if you believe this has happened then do not hesitate to get in touch via email and we can remove your group.
SameYou will only display the information that you want to be displayed. We request a name, description or mission statement, services provided, website, logo, address, areas served, social media pages, name of charity contact and contact information. We are aware that not all groups will have websites or social media pages, which is totally fine. We will only display the information that you provide to us, and what you want to be displayed. We will not publish personal emails or telephone numbers without consent.
Any type of service which would be useful to those recovering from any kind of brain injury is welcome in the Neuro Directory. However, we have only included groups who have given us permission to do so. If you are aware of service that has not been included, then please do not hesitate to get in touch with us so we can try and get their permission. If you are unsure whether it is appropriate to include your service in the directory then do not hesitate to get in touch via email at email@example.com.
Our next step is to ask for your reaction and to tell us what you find useful, and then we will add listings of NHS services and independent rehabilitation clinics
You can improve this directory by giving us your feedback and letting us know of local recovery services you would like to see included.
The building and maintenance of the Neuro Directory is a big commitment of the charity’s time and resources. We are starting with UK support services only and if we receive feedback to tell us this is helpful we hope to roll it out to the US as a second phase.